Returns Center

What is Saleable Condition?

If the returned product(s) show any of the below conditions, then it is not in saleable condition and a restocking fee may be charged, partial refund, or no refund.

• Damage caused during installation
• Missing parts or the original product packing material
• Damage because the item was improperly packaged for return shipment
• A different serial number than the item that was originally shipped
• RetroBelt reserves the right to determine if the product is in saleable condition.

Items that are non-refundable

• Webbing Swatches
• Shipping charges
• Gift cards
• Package protection if the item has already been shipped

Your product comes with a manufacturer’s warranty covering any defects in materials and workmanship. RetroBelt USA, LLC (collectively referred to as “the warranter”), at its option, will either (a) repair your unit with new or refurbished parts or (b) replace it with a new or refurbished unit. The warranty period starts from the original purchase date and is valid for 1 year. The decision to repair or replace will be made by the warranter.

During the warranty period, there will be no charge for warranty replacement parts. You must mail in your belts during the warranty period at your expense. This warranty only applies to products purchased directly from RetroBelt or an authorized dealer. This warranty is extended only to the original purchaser of a new product that was not sold “as is.”

A purchase receipt or other proof of the original purchase date is required for warranty service.

Limited Warranty-Limits and Exclusions

This warranty ONLY COVERS failures due to defects in materials and workmanship and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages that occurred during shipment, failures which are caused by products not supplied by the warranter, failures that result from accident, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, set-up adjustment, maladjustment of consumer control, improper maintenance, improper antenna, inadequate signal reception or pickup, power line surge, improper voltage supply, lightning, modification, commercial use (such as use in hotels, offices, restaurants, or other business uses) or rental use of the product, or service by anyone other than RetroBelt USA, LLC, or damage that is attributable to acts of God.

THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY. THE WARRANTER IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS UNIT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this excludes damages for lost time, the cost of having someone remove or re-install an installed unit if applicable, travel to and from the servicer, and loss of media, data, or other memory contents. The items listed are not exclusive but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If a problem with this unit develops during or after the warranty period, you may contact your dealer or RetroBelt USA, LLC.

Please follow the below steps for the return process.

1. Fill out the form below
2. A RetroBelt employee will then reach out to you regarding your return within 3 business days.
3. If your claim is accepted, a return authorization (RA) will be provided to you. The RA is required to return any item.
4. Ship the item back for processing
5. Any items sent without a RA will be refused.

This return process is applicable for either a return or a warranty replacement.